At Arden Hikes, we want you to be fully satisfied with your purchase. If for any reason you are not, this policy outlines the process for returns, exchanges, and refunds.
1. Eligibility for Returns
- Items must be returned within 14 days of delivery.
- To be eligible, items must be:
- Unused and in the same condition as received.
- In their original packaging with all tags and labels intact.
- Certain items are non-returnable, including:
- Perishable goods (if any)
- Personalized/custom-made items
- Items damaged due to customer misuse
2. How to Request a Return
- Contact us at [email protected] with your order number, details of the item, and reason for return.
- Our team will provide instructions on how to return your item.
3. Return Shipping
- Customers are responsible for covering return shipping costs unless the item was damaged or defective upon arrival.
- We recommend using a trackable shipping method to ensure your return reaches us safely.
4. Refunds
- Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund.
- If approved, refunds will be issued as either:
- Cash on Delivery adjustment (if a replacement order is placed), or
- Refunds may take 5–10 business days to process after approval.
5. Exchanges
- Exchanges are available for items of equal value, subject to stock availability.
- If the replacement item costs more, the customer will be required to pay the difference upon delivery.
6. Damaged or Defective Items
- If you receive a damaged or defective product, notify us within 48 hours of delivery at [email protected].
- Please include photos of the item and packaging.
- We will arrange a replacement or full refund at no additional cost to you.
7. Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards or store credit
- Sale/clearance items (unless defective)
- Used or worn items
8. Contact Us
For questions regarding returns or refunds, please contact:
Arden Hikes
Email: [email protected]